Gexa EV Charging Frequently Asked Questions:
What are Gexa SavEV 24 and Gexa SavEV 12?
Gexa SavEV 24 and Gexa SavEV 12 are electricity plans with terms of 24 months and 12 months, respectively, designed specifically for EV drivers. EV drivers on these plans pay ZERO energy charges on all electricity used to charge their EV at home between 11:00 pm and 4:59 am, sometimes called a "100% discount on nighttime EV charging energy charges". To receive these savings, a driver must switch to Gexa SavEV and then pair their vehicle to the Gexa365 platform. To help with pairing, SavEV customers receive a pairing instructions email on the first day of their SavEV contract. Customers receive the savings through a credit on their Gexa bill labeled “Nighttime EV Charging Credit” equal to the energy charges corresponding to that month's nighttime EV charging. EV owners will be responsible for setting a charging schedule (through their EV or EV charger) or otherwise ensuring that the charging occurs during that nighttime window. Any EV charging outside of the window will incur the standard SavEV electricity rate.
Why should I enroll on Gexa SavEV?
The Service offers various benefits:
Save money. After enrolling on one of Gexa’s SavEV electricity plans, you will be eligible to pair your EV to our Gexa365 platform. As long as the EV remains paired to the platform, you will not pay any energy charges for at-home EV charging between 11:00 pm and 4:59 am.
Help the grid. Charging an electric vehicle likely requires more power than all of your home’s other loads combined (air conditioner, clothes dryer, oven, TV, computer, lights, pool pump, etc…). Therefore, when you are charging your electric vehicle, you are asking the electrical grid for A LOT of electrons. And the time when people tend to plug in their electric vehicles – when they arrive home in the mid-to-late afternoon – is the same time that they turn on their air conditioners, and the same time that there is generally tight electricity demand because of high temperatures even as solar generation wanes. In other words, this is the exact time when the electricity grid is least able to send all those electrons to your electric vehicle. That is why this plan discounts all EV charging energy charges by 100% between 11:00 pm and 4:59 am, when the electricity grid is best able to support that charging – to say thank you for helping keep Texas strong
Track the cost of EV charging. Whereas gas stations and public EV chargers show you the cost of filling up your car in real-time, information on at-home electric vehicle charging costs is largely unavailable, during and after the session. When you pair to our platform, however, you can use the Gexa mobile app to track the cost of charging sessions! On the “Charging History” tab within the app’s My EV section, you can view in graph and list form the timing, duration, electricity load, and cost of each historical charging session. This tab also provides aggregate cost and savings stats at the weekly and monthly levels. The “Savings” total is how much you saved by charging between 11 pm and 4:59 am instead of at other times of day. Additionally, the “Insights” graphs in the main section of the app will show how your EV charging contributes to your overall household electricity usage.
How do I enroll?
You must be a Gexa SavEV electricity customer to take advantage of the 100% nighttime EV charging credit. After you enroll on the SavEV electricity plan (click here to enroll now), you will receive an email on the first day of your SavEV contract term with instructions for how to pair your EV to the Gexa365 platform. The process, which occurs in the Gexa mobile app, includes logging into your EV account and providing consent for Gexa to obtain information about your EV.
Am I eligible for Gexa SavEV? Am I eligible for SavEV’s 100% nighttime charging credit?
To earn the 100% nighttime EV charging credit that is part of Gexa SavEV, you must pair your EV to the Gexa365 platform. The product is specifically designed for BEVs (Battery-only Electric Vehicles), the following of which are compatible with our platform:
| Make | Model |
|---|---|
| Audi | e-tron |
| Q4 e-tron | |
| e-tron GT | |
| BMW | i3 |
| i3Rex | |
| i4 | |
| i7 | |
| iX | |
| Cadillac | LYRIQ |
| Chevrolet | Bolt EUV |
| Bolt EV | |
| Spark EV | |
| Hyundai | IONIQ 5 |
| IONIQ 6 | |
| IONIQ Electric | |
| Kona Electric | |
| Jaguar | I-Pace |
| Kia | EV6 |
| Niro Electric | |
| Soul EV | |
| Lexus | RZ |
| MINI | SE Hardtop |
| Mercedes-Benz | EQ Series |
| Nissan | Ariya |
| Porsche | Taycan |
| Rivian | R1S |
| R1T | |
| Tesla | 3 |
| S | |
| X | |
| Y | |
| Toyota | bZ4X |
| Volkswagen | e-Golf |
Various PHEVs (Plug-In Hybrid Electric Vehicles) are also compatible with the Gexa365 platform and therefore eligible for the Nighttime EV Charging Credit. However, because of the relatively small size of PHEV batteries, our estimates might overstate how much energy PHEV drivers will use during Nighttime EV Charging hours and how much savings PHEV drivers will receive. The following PHEV models are compatible with the platform:
| Make | Model |
|---|---|
| Audi | A5 PHEV |
| A7 PHEV | |
| A8 PHEV | |
| Q5 PHEV | |
| BMW | i3 |
| i8 | |
| 3 Series PHEV | |
| 5 Series PHEV | |
| 7 Series PHEV | |
| X3 PHEV | |
| X5 PHEV | |
| XM PHEV | |
| Cadillac | CT6 PHEV |
| ELR | |
| Chevrolet | Volt |
| Chrysler | Pacifica Hybrid |
| Hyundai | IONIQ PHEV |
| Santa Fe PHEV | |
| Sonata PHEV | |
| Tucson PHEV | |
| Jeep | Grand Cherokee 4xe |
| Wrangler 4xe | |
| Kia | Niro PHEV |
| Optima PHEV | |
| Sorenta PHEV | |
| Sportage PHEV | |
| Land Rover | Range Rover P400e |
| Range Rover Sport P400e | |
| Lexus | RX 450h PHEV |
| Lincoln | Aviator Grand Touring |
| Corsair Grand Touring | |
| Mercedes-Benz | GLC PHEV |
| S-Class PHEV | |
| Mini | SE Countryman |
| Porsche | 992 PHEV |
| Cayenne PHEV | |
| Toyota | Prius Prime |
| RAV4 Prime | |
| Volkswagen | Tiguan PHEV |
| Volvo | S60 PHEV |
| S90 PHEV | |
| V60 PHEV | |
| XC60 PHEV | |
| XC90 PHEV |
If you have an EV that is not compatible with the Gexa365 platform, we recommend the Gexa EV 24 plan, which discounts all electricity usage between 9:00 PM and 4:59 am by 30% and does not require pairing your EV to our platform.
Do I need to have a certain EV charger to be eligible for the 100% Nighttime EV Charging Credit?
The plan is best suited for EV drivers who have a Level 2 EV charger at home. EV drivers who charge at home with a Level 1 EV charger are also eligible for the Nighttime EV Charging Credit. However, because of the relatively slow charging rate of Level 1 chargers, our estimates might overstate how much energy Level 1 charger owners will use during Nighttime EV Charging hours and how much savings Level 1 charger owners will receive.
How does the SavEV nighttime charging credit work? What vehicle information is required?
Gexa has designed the Gexa365 platform, which calculates the duration and magnitude of EV charging sessions. Gexa obtains the current information about your EV using certain services provided by SmartCar, to which you consent when you pair your EV to the platform, including battery capacity, battery level (“State-of-Charge”), estimated range, EV location, and charging status. See the Gexa SavEV terms of service and Gexa’s privacy policy for additional information.
If you have any questions about the Gexa365 platform, please email us here, or call us at 1 877-958-1498, Monday through Friday 7am to 8pm or Saturday 8am to 5pm, and ask to speak to someone about EV products.
What happens if I have a BEV or PHEV that isn’t listed? Can I still get on a Gexa SavEV electricity plan?
All of our customers are eligible for the Gexa SavEV electricity plans, even those without a compatible EV. However, you will be ineligible for the 100% nighttime EV charging credit that comes with pairing your EV. As a SavEV customer, though, you will be the first to know when we add more EVs to our list of compatible vehicles, and you will be eligible to pair to the Gexa365 platform and start receiving credits immediately. Alternatively, you can enroll on our Gexa EV 24 plan, which discounts all electricity usage between 9:00 PM and 4:59 am by 30% and does not require pairing your EV to our platform.
What happens to my 100% nighttime charging credit if my EV becomes unpaired with the Gexa365 platform?
If the Gexa365 platform is unable to access your EV data and calculate charging session timing and magnitude properly, we will let you know via a Gexa mobile app notification as well as a banner within the app. An EV must be connected to the platform to earn the 100% nighttime charging credit. Thus, failure to follow the instructions and re-pair with the platform will result in you not receiving any credits for your discounted charging until your connection to the platform is restored. That being said, we are not trying to look for sneaky ways to remove the credit. We want you on the platform and receiving the credit! So if you have any questions, please email us here, or call us at 1 877-958-1498, Monday through Friday 7am to 8pm or Saturday 8am to 5pm, and ask to speak to someone about the SavEV nighttime charging credit. And if you do happen to lose the credit for a little while, do not fret! Re-pair with the platform and you will resume earning the credit immediately.
My EV’s battery percentage decreases when it sits idle for extended periods, and I see tiny charging sessions in the middle of the night. Why are these things happening?
In order for our platform to function properly, we must ping your EV regularly to obtain information about its charging status. These pings are not energy-intensive; they are equivalent to you opening your EV app and obtaining updated EV information. But some EVs use the “large” battery to power this information-sharing, which can cause the battery percentage to drop by 1% periodically. This is a common phenomenon in the EV world and is often referred to as “phantom drain”.
What does a “100% discount” mean?
Gexa will not apply any energy charge to your EV charging that occurs between 11:00 pm and 4:59 am. However, the costs that your Transmission & Distribution Utility (TDU) (CenterPoint, ONCOR, AEP-North, AEP-Central, or Texas-New Mexico Power) bills for your electricity usage will still apply, even to your nighttime EV charging.